Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.Some of the features offered by FreshDesk are: Have targeted communication with customers on your website, inside apps, and by email.įreshDesk belongs to "Help Desk" category of the tech stack, while Intercom can be primarily classified under "Engagement/Lifecycle Marketing". Intercom is a customer communication platform with a suite of integrated products for every team-including sales, marketing, product, and support.
#Freshdesk vs zendesk pricing software#
Freshdesk is an on demand customer support software that works across multiple support channels Intercom: A fundamentally new way to communicate with your customers. Both systems offer great functionality and will be solid choices to build your help desk around.FreshDesk vs Intercom: What are the differences?įreshDesk: Refreshing the way thousands of help desk agents support their customers everyday, world wide. Freshdesk’s ITIL compliance may make it a much more attractive option for larger businesses but will be irrelevant for most. However, for some small businesses looking for a low price point and wide feature set, it is the more expensive option. Zendesk Benchmark measures customer satisfaction for business and competitors.īecause of its UI and customization options, Zendesk is generally very popular. Top agent and team performance comparisons.ĭata synchronization and insight reports. Reporting, analytics, and satisfaction surveys. The scores and ratings provide you with a general idea how both these software products perform. 9.2 for Zendesk Sell) and user satisfaction level (100 for Freshdesk vs. You can examine their score (9.8 for Freshdesk vs.
Strong focus on security and SSL-encrypted server protection. SCORES FEATURES PRICING PRICING MODEL INTEGRATIONS. Users can see added, unresolved and time to ticket expiration. The customization can include designs to match your branding. More customizable: a user can create a community (including a knowledge base, forums, and portal). Suggestions are offered when a user raises a ticket. UI can be branded and the ticket resolution dashboard is gamified to boost productivity. Includes technical documents, tutorials, and advice. Social media is subsequently a bolt-on (as this isn’t covered by ITIL).ĭoesn’t use ITIL which means that all of their channels have the same interface. Supports ITIL which is relevant for large businesses which may need to demonstrate compliance. Tickets can also have notes assigned and provide analytics on how productive agents are. Zendesk combines all support questions into a single view and allows users to show which agent is dealing with a request. Responses can be automated and tickets merged over multiple channels. Email ticketing is unlimited and there is a call center, note functionality on tickets and a way for overlaps to be detected early. Ticketing is simple to manage and can be assigned to a particular agent or in bulk. You pay extra for voice calling and live chat with more than one agent.
#Freshdesk vs zendesk pricing professional#
The professional plan is $49 and includes multilingual content and additional analytics. For $19 per month, you also get a help center (which you can brand), customer portal and dashboard. $5 per agent per month (if billed annually), or $9 if billed monthly. Estate tier at $40 offers custom agent roles, portal customization, and reports.
The $25 Garden tier adds chat, more products, and locations. At $16, the Blossom tier offers social support channels, forums, and a gaming mechanic.
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